PLEASE READ ALL OF THE FOLLOWING INFORMATION BEFORE PLACING YOUR ORDER!
These items are available for pickup only in between 1 and 3pm at Craft Donuts & Coffee, 124 W Main Street in West Dundee on Sunday, April 14th.
When/Where is pickup? Pickup is between 1 and 3pm at Craft Donuts & Coffee, 124 W Main Street in West Dundee on Sunday, April 14th. Please note that this popup is in the suburbs, not the city, so make sure you can actually make it out there before placing your order!
Can I send someone else to pick up my order? Yes, absolutely! All they need to do is present your order number or your full name at pickup.
Can I come any time in between 1 and 3pm? Yep! We're expecting a big crowd so please note that things will be A LOT busier earlier in the day. If you'd like to skip the rush and just grab your order and nothing extra, I would suggest coming in between 2 and 3pm.
What is the parking situation like over there? There is a whole parking lot directly behind Craft Donuts with tons of free parking!
Will there be a separate line for pickups? Yes! In order to make things as quick & efficient as possible I will have a separate table set up just for people picking up pre-paid orders.
Will there be extra treats for those of us who didn't pre-order or want to try and grab more the day of? Yep! I'll have extras of everything, but if you have your heart set on a specific item, please pre-order because things will sell out!
I really want treats but can't pick up on the 14th. Can I pick up the day before or after? Sorry love! The day before I'll be super busy in the kitchen baking, cooling, packaging, and preparing all of the orders, and I will not be available the day after to coordinate pickups. Pick up is available on the 14th only!
Do you deliver/ship? Nope, treats for this event are available for pickup ONLY.
How should I store my treats? Cookies are best left out on the counter at room temperature. Transfer the cookies to an air-tight container if you won't be eating them within 1-2 days. Cakes and brownies should be refrigerated until a couple of hours before you plan to eat them and taste best served at room temperature!
What is your cancellation policy? Due to the high volume of orders for this event, cancellations and no-shows will not be accepted or refunded. You are responsible for picking up your treats within the given time-frame, at the given location. Obviously if something serious comes up, we can work it out. But please do me a kindness and plan accordingly.
If you have any additional questions, please email firstname.lastname@example.org.