***Our bakery is currently closed to the public Sunday-Friday (aside from pre-order pickups) and only open for walk-ins on Saturdays! You can find all the info on how to pre-order whole cakes and treats by clicking the "order cakes" tab and the "saturday treat pre-orders" tab in the main menu. Please note that we always require a minimum of 5 full days notice for whole cake orders***
EDIT: HOLIDAY TREAT PRE-ORDERS ARE FULLY BOOKED, BUT WE WILL BE BAKING UP A LIMITED AMOUNT OF EXTRA CAKE SLICES, COOKIE TINS, AND CUP-CAKE 4 PACKS FOR YOU TO SNAG ON THIS PAGE ON PICKUP DAY! ALL EXTRA ITEMS WILL GO UP FOR SALE HERE ON THIS PAGE AT 11:30AM ON 11/23--JUST REFRESH THIS PAGE AT 11:30 AND THE ITEMS WILL BECOME AVAILABLE!
WE WILL NOT BE SELLING FIRST COME FIRST SERVE ITEMS AT THE BAKERY ON PICKUP DAY TO AVOID LINES/CROWDING IN THE COLD--ALL ITEMS MUST BE PRE-ORDERED HERE!!
HOLIDAY PICKUP INFO:
Holiday pickups are in between 12PM AND 5PM on FRIDAY, DECEMBER 23RD at our bakery, located at 2636 W Chicago, 60622 in West Town, Chicago.Due to the potential rough weather, we are also allowing folks to pick up on SATURDAY, DECEMBER 24TH IN BETWEEN 10AM AND 1PM AS WELL--YOU CAN COME EITHER DAY! We will not be staying open past our set hours on either day to accommodate folks running late so please take care to allow adequate time to get here.
When you arrive, come on inside and tell us your ORDER NUMBER from your confirmation email and we'll hand your treats off to you! Make sure to let us know if you placed multiple orders--they will show up separately in our system.
***Note that there are no refunds for no-shows, late/forgotten pickups, or cancellations made less than 48 hours before pickup day--you will be required to agree to this policy at checkout. In the event of inclement weather, you can feel free to email us to reschedule your pickup, but we are unable to provide a refund since your treats have a limited shelf life and have already been baked. Our shop will be closed completely on the 25th so our full staff can rest and spend time with family, and we will not be checking our email inbox on the 25th, but we can schedule a pickup the following week.
Can I send someone else to pick up my order?Yes, absolutely! All they need to do is give us your order number or your full name at pickup. Please make sure they tell us YOUR NAME (the name the order was placed under), not theirs to avoid confusion.
Can I swing by any time in between 12 and 5pm on the 23RD?Yep, anytime in between those hours is fine! Please take care to arrive on time, since we will be closing up shop promptly at 5pm and will not stay past these set hours. Due to the weather, we are also offering an alternate pickup option from 10am to 1pm on Saturday, 12/24. Orders not picked up by 1pm on the 24th will be held until the following Monday.
What is the parking situation like over there?There is free street parking up and down Chicago Ave, the street our bakery is on!
I really want treats but can't pick up on the 23RD.Can I pick up the day before/after?The day before we'll be super busy in the kitchen baking, cooling, packaging, and preparing all of the orders. We'll be on a tight schedule and can't have anything done early, so pick up is available on the 23RD or the 24th only. We will be closed completely on the 25th.
Will there be extra treats available for those of us who didn't pre-order? Any extra treats we're able to have done will go up for sale on this page at 11:30am on 11/23 for same day pickup in between 12pm and 5pm.
Do you ship/deliver?We are offering treats for PICKUP ONLY at this time.
How should I store my treats? Cakes & cupcakes should be refrigerated until about a half hour before you plan on eating them and taste best served at room temperature! Cookies should be kept air tight and are best left on the counter at room temp.
Are all of your treats vegan? Yes, all of our treats are completely vegan and free of eggs/dairy/animal products!
Are your treats allergen free?Our treats contain wheat and soy products and we use tree nuts, coconut, and peanuts often in the kitchen as well. We would not recommend our treats to anyone with gluten, soy, or severe nut allergies.
What is your cancellation/no-show policy?Cancellations must be made at least 48 hours before pickup day.No-shows, forgotten pickups, or cancellations made less than 48 hours in advance will not be refunded. We are baking your treats fresh and holding them until closing time just for you, so if you don't show up, we are not able to sell them to anyone else and they go to waste. If something comes up and you need to cancel before the 48 hour mark, please email us asap (NO social DMS please!) and we'll be happy to help you!
If you have any additional questions, please email firstname.lastname@example.org.No social media DM's please--we do not check those and will not see it!