FAQ'S

What are your hours/where are you located?

Our bakery is located at 2636 W Chicago in West Town, but please note that it is currently closed to the public aside from special order pickups, which are on Saturdays in between 11am to 3pm.

 

Where can I find your treats? 

Whole cakes, cup-cakes, and cake slices can be pre-ordered for pickup at our shop under the "cake menu/order cakes" section and the "saturday treat pre-orders" section in the main menu on the front page of our website!

You can also find our cake flavor of the month by the slice (while supplies last) for delivery and pickup at Uptons Breakroom in West Town, Paulie Gees in Logan Square, and The Handlebar in Wicker Park, plus Casa Yari in Logan Square (weekends only!) and Madame Zuzus in Highland Park (weekends only!). The flavor changes monthly, and you can see their menus/our instagram for the current flavor. If you're heading to either of these spots from far away, we would highly suggest calling ahead to check the stock, as our cakes do sell out sometimes! Kale My Name in Albany Park stocks our signature Rainbow Sprinkle slices year round, while supplies last. All restaurants only offer our cakes by the slice and not whole.

 

 

Can I stop by the bakery and grab first come first serve treats?

At this time due to the incredibly high demand for our special order whole cakes, we have switched to offering treats for pre-order pickup only! We hope to open back up to the public for walk-ins once we have enough staff trained to produce the volume of baked goods needed to fill the case with first come first serve treats in addition to filling all the special orders we get every week!

 

Are all of your cakes vegan? And do you offer anything gluten free?

 Everything is 100% vegan--dairy, egg, and animal-product free! We don't offer anything gluten free at this time as it's not something we've mastered! Maybe someday in the future!! ✨

 

Are your treats nut free? 

Many of our baked goods are baked without nuts, but please note that none of them are baked in a 100% nut free kitchen. We do use nut products often, so if your allergy is severe, we'd rather keep you safe and not feed you our cakes! Feel free to email us any questions in regards to nuts in specific items on our menu. If you have any allergies, you are responsible for disclosing that to us before placing your order.

 

Do you ship/deliver?
Nope, we can barely keep up with the demand in our own city and shipping is too big of an endeavor to take on at this time! Pickup only for the time being.

 

Do you accept special orders for whole cakes?

YES! Click the "cake menu/order cakes" tab in the main menu for all the info on orders. Note that we always require a minimum of 7 full days advance notice for whole cakes and we do not offer custom decorations at this time--cakes must be ordered off of our set menu. We do not accept orders via txt, facebook messenger, or Instagram DM's--email only please!

Do you make custom cakes?

We are not a custom cake bakery and instead find joy through baking up our own original designs and flavors in order to streamline the ordering process! All of our current offerings can be found under the "cake menu/order cakes" tab in the main menu!

 

I need a cake for today/tomorrow can you have one ready?

Due to the extremely high demand and our limited staff, cake orders always require a minimum of 7 full days notice✨ We usually book up weeks in advance so the sooner you get your order in, the better!

 

How long will your cakes stay fresh if kept refrigerated?

Our uncut cakes will stay fresh and moist for 4-5 days in the fridge, or even a month in the freezer. Once the cake is cut into slices, transfer them to an air-tight container and refrigerate or freeze. If you leave them uncovered, they may dry out. 

 

Do you make wedding cakes?

At this time we do not offer any custom decorations or tiered cakes, but if you would like to order a few regular sized cakes off of our set menu for a small celebration, see the "cake menu/order cakes" page for more info on how to order! Our team is very small and we don't feel comfortable taking on large orders or making long term commitments with everything going on in the world currently, but if you plan on having a smaller wedding and are comfortable booking 1-2 months out instead of a year in advance, we got you! ✨

  

If you have any additional questions or would like to speak to the owner, please email piepiemydarling@gmail.com ✨