FAQ'S

Where are you located? I don't have a storefront that's open to the public, but I bake out of a private commercial kitchen in Humbolt Park and do wholesale, special orders, and popups in Chicago!

Where can I find your cakes? You can find my cakes by the slice daily at Paulie Gees in Logan Square & The Handlebar in Wicker Park. If you're heading to either of these spots from far away, I would highly suggest calling ahead to check the stock, as my cakes DO sell out! Please note that due to the high demand, Paulie Gee's has a limit of two slices of cake per person, and The Handlebar is dine in only with a limit of one slice per person. Both restaurants require you to purchase the cake slice along with another item on their regular menu. They both have tons of vegan options so stick around for lunch/dinner! I also do monthly popups around Chicago—see the “popups” tab for upcoming dates ✨

Are all of your cakes vegan? And do you offer anything gluten free?
Everything is 100% vegan--dairy, egg, and animal-product free! I don't offer anything gluten free at this time due to cross-contamination. Maybe sometime in the future when I have a much larger kitchen to work out of ✨

 

Are your treats nut free? 

Many of my baked goods are nut free, but please note that none of them are baked in a 100% nut free kitchen. I do use nut products often, so if your allergy is severe, I'd rather keep you safe! If you have any allergies, you are responsible for disclosing that to me before placing your order.

Do you ship/deliver?
Nope, I can barely keep up with the demand in my own city and shipping is too big of an endeavor for me to take on at this time! Pickup only for the time being. That said, some of my customers have had success using a company called "Task Rabbit" to pick up & deliver my items to them locally.

I need a cake for today/tomorrow/this weekend, can you have one ready?
Unfortunately not, sorry! I book up far in advance due to the high demand and have a very tight schedule, so I always require at least a couple weeks notice for cake orders ✨

How do I order a cake? Click the “cakes” tab in the main menu to see a list of cake flavors that i’m currently offering! Click on the cake flavor of your choice and choose your cake size and pickup, then confirm with payment. Your order will automatically be added to my calendar, and you’ll be all set! Please note that I do not accept orders via email, txt, facebook messenger, or Instagram DM's. Please help me stay organized and place your orders only using the ordering system on my website!

Do you do custom cakes, aside from the set flavors on the pre-order menu? Due to the high demand, I’ve decided to only take orders off of a set menu for the time being in order to streamline the ordering process! I do plan on re-opening custom orders down the line. 

Once I order a cake, where do I pick it up? Pickup is at my kitchen in Humbolt Park, 2636 W Chicago inside of Ruth & Phil's Ice Cream. 

 

How long will your cakes stay fresh if kept refrigerated & uncut? My cakes will stay fresh and moist for up to 7 days in the fridge, or even a month in the freezer!

I emailed/messaged you a week ago and haven't heard back, did you get it?
Due to the volume of emails and messages coming in on a daily basis, it may take me some time to get back to you. I spend several hours per week in the kitchen and try my best to knock out as many emails as I can throughout the week, so please know that I'm not ignoring you & trying to keep up!

When is your next popup/event? Click the "popups" tab in the main menu to see a full list of my upcoming events!

Do you do wedding cakes? Wedding orders are closed for the time being! 

 

If you have any additional questions or would like to speak to the owner, please email piepiemydarling@gmail.com ✨