FAQ'S

Where are you located? I don't currently have a storefront that's open to the public (it's coming this fall!), but I bake out of a private commercial kitchen in West Town and do wholesale, special orders, and popups in Chicago!

Where can I find your cakes? Pretty soon you will be able to grab them at my storefront!! But for now you can find my cakes by the slice daily at Paulie Gees in Logan Square & The Handlebar in Wicker Park. If you're heading to either of these spots from far away, I would highly suggest calling ahead to check the stock, as my cakes DO sell out! Please note that due to the high demand, Paulie Gee's has a limit of two slices of cake per person, and The Handlebar is dine in only with a limit of one slice per person. Both restaurants require you to purchase the cake slice along with another item on their regular menu. They both have tons of vegan options so stick around for lunch/dinner!

I also sell my signature CAKE JARS (cute lil' mason jars filled with extra cake crumbs and frosting) every Saturday from 11am till sellout at my kitchen, 2636 W Chicago, and they are first come first serve! They tend to sell out within the first 30 minutes so I would highly recommend coming right at 11am or even 15 min early to line up for first pickings. Watch my story on instagram every Friday for info on flavors which are different every week. 

I also do monthly popups around Chicago—see the “popups” tab for upcoming dates ✨

Are all of your cakes vegan? And do you offer anything gluten free?
Everything is 100% vegan--dairy, egg, and animal-product free! I don't offer anything gluten free at this time due to possible cross-contamination. Maybe sometime in the future!✨

Are your treats nut free? 

Many of my treats are baked without nuts, but please note that none of them are baked in a 100% nut free kitchen. I do use nut products often, so if your allergy is severe, I'd rather keep you safe and not feed you my cakes!  If you have any allergies, you are responsible for disclosing that to me before placing your order.

Do you ship/deliver?
Nope, I can barely keep up with the demand in my own city and shipping is too big of an endeavor for me to take on at this time! Pickup only for the time being. That said, some of my customers have had success using a company called "Task Rabbit" to pick up & deliver my items to them locally.

I need a cake for today/tomorrow/this weekend, can you have one ready?
Unfortunately not, sorry! I book up far in advance due to the high demand and have a very tight schedule, so I'm not able to accept last minute cake orders ✨ 

How do I order a cake? Orders are currently closed while I work on the build-out/re-model of my upcoming storefront! Click the “cakes” tab in the main menu to see a list of cake flavors that i’m currently offering! Click on the cake flavor of your choice and choose your cake size and pickup, then confirm with payment. Your order will automatically be added to my calendar, and you’ll be all set! Please note that I do not accept orders via email, txt, facebook messenger, or Instagram DM's. Please help me stay organized and place your orders only using the ordering system on my website!

Do you do custom cakes, aside from the set flavors on the pre-order menu? Due to the high demand, I’ve decided to only take orders off of a set menu for the time being in order to streamline the ordering process! I do plan on re-opening custom orders down the line. 

Once I order a cake, where do I pick it up? Pickup is at my kitchen in West Town, 2636 W Chicago.

How should I store my cake? Keep your cake refrigerated until about 1-2 hours before you plan on digging in. The cake will taste best at room temp and you can store any leftovers in the fridge. 

How long will your cakes stay fresh if kept refrigerated & uncut? My cakes will stay fresh and moist for up to 7 days in the fridge, or even a month in the freezer! Once your cake is cut, place plastic wrap around the exposed part of the cake and refrigerate, or you can cut it up into slices and store them in air-tight containers. They freeze extremely well if kept sealed in an air-tight container!

I emailed/messaged you a week ago and haven't heard back, did you get it?
Due to the volume of emails and messages coming in on a daily basis, it may take me some time to get back to you. I spend several hours per week in the kitchen and try my best to knock out as many emails as I can throughout the week, so please know that I'm not ignoring you & trying to keep up!

When is your next popup/event? Click the "popups" tab in the main menu to see a full list of my upcoming events!

Do you do wedding cakes? Wedding orders are closed for the time being so I can focus on the build out of my storefront, but I plan to open them back up in the future!

 

If you have any additional questions or would like to speak to the owner, please email piepiemydarling@gmail.com ✨