FAQ'S

As of March 16th, our shop will remain closed to the public until further notice for both your safety and the safety of myself and my staff.  

The good news is that we will still be stocking The Handlebar & Upton's Breakroom with cake slices, which you can order for pickup or for delivery on their websites! We are also accepting a limited amount of special orders for whole cakes. See the "order cakes" tab for more info. 

Sending so much love to all of you! Stay safe and stay inside! 

 

Frequently asked questions:

 

What are your hours/where are you located? Our bakery is located at 2636 W Chicago in West Town, but please note that it is currently closed to the public (aside from special order pickups).

Where can I find your treats? You can find our cakes by the slice (while supplies last) for delivery and pickup at Uptons Breakroom in West Town & The Handlebar in Wicker Park. The flavor changes every other week, so check their menus/our instagram for this week's flavor. If you're heading to either of these spots from far away, I would highly suggest calling ahead to check the stock, as our cakes do sell out sometimes! Both restaurants only offer our cakes by the slice and not whole.

 

Are all of your cakes vegan? And do you offer anything gluten free?
Everything is 100% vegan--dairy, egg, and animal-product free! We don't offer anything gluten free at this time. Maybe someday in the future!! ✨

 

Are your treats nut free? 

Many of our baked goods are baked without nuts, but please note that none of them are baked in a 100% nut free kitchen. We do use nut products often, so if your allergy is severe, we'd rather keep you safe and not feed you our cakes! If you have any allergies, you are responsible for disclosing that before purchasing items.

Do you ship/deliver?
Nope, we can barely keep up with the demand in our own city and shipping is too big of an endeavor to take on at this time! Pickup only for the time being.

Do you accept special orders for whole cakes? We are accepting a limited amount of orders per week, yes! Click the "order cakes" link in the main menu to place your order. Please note that we do not accept orders via email, txt, facebook messenger, or Instagram DM's. Orders must be placed using the order system on our website. 

I need a cake for today/tomorrow/this weekend, can you have one ready?
At this time we're not able to accept last minute cake orders due to the extremely high demand and our limited staff! We book orders one full month at a time and orders for the following month open on the second to last Monday of the month. For example, orders for September will open on Monday, August 24th ✨ 

Do you offer custom cake designs? 

We are not able to accept any custom cake orders at this time due to the extremely high demand and our small staff. Orders must be placed off of our set menu. Click the "cake menu" tab in the main menu for a list of our current flavors! 

You are all booked for my need-by date! Is there any way I can still get in? We created a cake order waitlist form in case anyone happens to cancel for your need-by date! Click the "cake order waitlist form" to fill one out and we will contact you if any slots open up. Please note that we are experiencing a high volume of waitlist forms and will not be able to fit everyone in. We know it sucks, but are just trying our best. 

How long will your cakes stay fresh if kept refrigerated? Our uncut cakes will stay fresh and moist for 4-6 days in the fridge, or even a month in the freezer. Once the cake is cut into slices, transfer them to an air-tight container and refrigerate or freeze. If you leave them uncovered, they will dry out. 

Do you do wedding cakes? Wedding orders are closed for the time being. We are taking everything day by day and don't feel comfortable making any long term commitments with everything going on in the world currently ✨

  

If you have any additional questions or would like to speak to the owner, please email piepiemydarling@gmail.com ✨